New Inbound Shipment Features
Below are step by step instructions on how to use each of the four new inbound shipment features.
- Adding Shipment Tracking Numbers to an Inbound Shipment ASN
- Viewing Inbound Shipment Tracking
- Viewing Shipment Receiving Notifications
- Editing Inbound Product SKUs & Quantities on the ASN
Adding Shipment Tracking Numbers to an Inbound Shipment ASN
By adding shipment tracking numbers to an inbound shipment ASN the warehouse will know when to expect your inventory and know how many boxes or pallets that will be arriving. This will improve the receiving process and time.
If you create a shipment on the portal using “Ship with UPS”, the system will automatically populate the corresponding tracking numbers. There is nothing additional you will need to do.
If you create a shipment outside of the portal, we have created a new “Ship on your own” section (A) to allow you to enter relevant information about your shipment. Providing this information will prepare the warehouse for your delivery, prioritizing your shipment and increasing the speed to put-away.
Once you select “Ship on your own”, you will be prompted to enter a tracking number or bill of lading (BOL), carrier and expected delivery date (B). You can enter more than one tracking number or BOL by clicking the symbol (C).
Viewing Inbound Shipment Tracking
To view tracking for your inbound shipment created using “Ship with UPS”, navigate to “eFULLFILLMENT” and select the ASN number associated with the shipment from the “ASN ID” column. The tracking link (or links, depending on how many pieces are in the shipment) will be shown on the right side of the page and will navigate to the UPS.com tracking page for the chosen shipment (D).
Viewing Shipment Receiving Notifications
Once your shipment arrives at the warehouse, you will see notifications about the receiving status.
To get started click on “eFULFILLMENT” from the top navigation menu.
In the main grid that shows your ASNs (shipments to UPS), icons have been added to the “ASN ID” column. These icons will let you know if there are any issues with your shipment to UPS.
Below are the notification icons, their definitions and the action required for their resolution:
Definition: Indicates that more units were received than indicated when the shipment was created. The number indicates the amount of excess units.
Action: Orders received by the UPS warehouse with more units than described on the ASN can be fixed on the portal using the ASN editing tool, described .
Definition: Indicates a part of the shipment was damaged.
Action: All shipments received by the UPS warehouse with damages will be reported to our customer service team, who will reach out to provide assistance with the claims process.
Definition: Indicates that UPS has put the reception of this shipment on hold.
Action: All receiving holds from the UPS warehouse will be forwarded to our customer service team who will reach out to provide the nature of the hold and the steps required to continue the put-away process.
If you hover over any of the icons, you will receive more detailed information about the notification:
Editing Inbound Product SKUs & Quantities on the ASN
It is not uncommon for an ASN to be created with a certain set and quantity of products in mind, but when the shipment is actually packaged the products or quantities are slightly different. Currently this can create delays in receiving by the warehouse. Now, you can edit the ASN to adjust the product SKUs and quantities after you have sent your inbound shipment.
First, navigate to “eFULLFILLMENT” and select the relevant ASN number from the “ASN ID” column.
Each SKU has a row with details on the current status of the shipment (E). Note that this is the same page where the shipment tracking hyperlinks are available (F).
If the warehouse has received more units than expected, it will be indicated by an icon with the number of excess units.
If a Shipment to UPS has not yet been completed, you can add additional units to a given SKU. For example, if you sent 29 units to the warehouse, but mistakenly typed “10” units when creating your shipment, you can add the additional inventory to the shipment. Click the add units icon (G), adjust the quantity in the pop-up window and click “ADJUST” (H).
You can also add another SKU to a shipment that has not been completed. Simply click “ADD PRODUCT SELECTION” (I), search and select the desired SKU from the pop-up window, and confirm by clicking “ADD PRODUCT SELECTION”(J).
When you have made adjustments to the quantity and/or added a SKU, the changed line item is indicated by a dotted line around the quantity (K).
In the example above, the changes have not yet been finalized. The changes will only be sent to UPS when you click on the button.
NOTE: Once you confirm the changes, you will not be able to remove units from the quantities adjusted or SKUs added. If you need to lower a quantity of units or remove a SKU from a shipment, a work order request must be submitted.
For more detailed information about a given SKU, click the three dots icon (L) at the top right corner of the desired SKU’s row. If your shipment contains a lot of SKUs, you can use the “Search for SKU / Product Name” (M) feature to find a particular product or SKU.
You can also view inventory detail for any SKU by clicking on the storefront icon to the left of the “Show Details” icon (I).
If you have any questions regarding the new features, please reach out to the UPS eFulfillment Customer Service team by submitting a request on our Support Page or call 502-428-6555.