How to Open a Billing Inquiry or Dispute

If you need to sent a billing inquiry and dispute online, follow these steps for a faster response:

 

1) Go to the HELP menu -> Online Support (Open Tickets / Knowledgebase).

2) In the popup-window, click on SUBMIT A REQUEST.

3) Add the Reference # in the Subject.

4) Describe your issue in the Description.

5) Select UPS Billing Inquiry from the Product drop-down menu.

submit-billing-request-subject-description.png

 

6) Click on Add file to attach any documentation for disputes.

submit-billing-request-attachments.png

 

7) Click on SUBMIT.

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