If you need to sent a billing inquiry and dispute online, follow these steps for a faster response:
1) Go to the HELP menu -> Online Support (Open Tickets / Knowledgebase).
2) In the popup-window, click on SUBMIT A REQUEST.
3) Add the Reference # in the Subject.
4) Describe your issue in the Description.
5) Select UPS Billing Inquiry from the Product drop-down menu.
6) Click on Add file to attach any documentation for disputes.
7) Click on SUBMIT.