How to Contact eFulfillment Customer Support

Phone: UPS eFulfillment phone number is: 800-528-6109

  • Select Option 1: to learn more about UPS eFulfillment
  • Select Option 2: for Portal technical support
    • Support hours are 9:00 am – 9:00 pm (Eastern Time), Monday – Friday except for holiday
  • Select Option 3: for Logistics (Warehousing & transportation) questions, Inventory questions, to file a claim for service, damage/loss issues, or Billing Questions.
    • Support hours are 8:00 am – 8:00 pm (Eastern time) Monday – Friday except for holiday

If you contact UPS eFulfillment after hours, please leave a voice mail with your contact information:

  • Merchant name
  • Merchant number
  • Phone number

We will call you the next business day.

Open a ticket: Tickets offer you fast response times and improved visibility. They also increase our accountability to you. To learn how to create one, please see How to Open a Support Ticket for Quick Response Times.

  • Support hours are 9:00 am – 9:00 pm (Eastern Time), Monday – Friday except for holidays.

Chat with us: Click on the CHAT WITH SUPPORT link at the top of your UPS account.

  • Support hours are 9:00 am – 9:00 pm (Eastern Time), Monday – Friday except for holidays.
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