Troubleshooting Uploads With the Excel Add-In Tool

When you receive the error "Custom Specific Name could not be found" while uploading an Excel file, you have product attributes in your file that haven't been added to your UPS account yet.


To resolve the error:

1) In your UPS account, go to the Products menu -> Manage Product Attributes.



2) Add any attributes that are in your file, but not in UPS, to the Global Product Attributes pop-up.


3) If the attributes in Excel already exist in your UPS account, ensure that there are no typos or extra spaces in their names. The names in Excel must match your UPS account exactly.troubleshooting_uploads_with_excel.png

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